What wood should I use?

Dry, seasoned wood such as Bluegum, Blackwattle, Rooikrans etc is perfectly acceptable. Woods with a high resin content eg. Pine, are not recommended as it causes a creosote build-up in the chimney which can lead to a chimney fire.

The wood should have a moisture content of less than 18%.

Can the fireplace use multi fuel?

Generally if you would like a multi-fuel unit you would need to buy one. However, the quality of our coal and anthracite is not very good and causes excessive wear and tear to the fireplace.

How do I clean the surface of an enamelled stove?

Wipe the stove with a moist cloth, but only when the stove is cold. You can also use a mild detergent.

How do I clean the surface of a painted fireplace?

If necessary, wipe the stove with a moist cloth but only when the stove is completely cold. The fireplace can also be resprayed with the correct paint. (check with your dealer)

How do I clean the inside of a fireplace?

You can clean the ashpan and vacuum the inside of the fireplace.

How often should the stove be cleaned or serviced?

The stove needs to be serviced at least once a year if burned extensively or every 2 years if burnt occasionally. The ashpan needs to be cleaned before the ash touches the grate or this will cause excessive heat build-up on the grate and a failure of this part.

Can wood stoves rust?

Yes they can but with regular maintenance as well as burning well-seasoned wood you can control this problem. In the summer months when not in use it is best to keep all vents open.

The baffle has burned to pieces. Why?

The baffle plate and other internal components that are in direct contact with the fire are all constituted as ‘wear’ components or consumables, as they are exposed to the most wear. When the fireplace is used properly, these parts will last for many years. The aforementioned parts are all easily replaceable. If these parts are damaged they need to be replaced or they will cause damage to the outer casing.

Is it unusual for my stove to tick?

You can expect a slight ticking noise while the stove heats up or cools down.

The bricks in my fireplace has cracked. Do they need to be replaced?

The fire bricks and other internal components that are in direct contact with the fire are all constituted as ‘wear’ components or consumables, as they are exposed to the most wear. Cracks in the bricks/vermiculite plates may happen due to bumps from the wood. There is no need to replace the bricks even though they are cracked. They do still insulate the fire chamber. The purpose of the bricks is to insulate the fire chamber to increase the combustion temperature. However, if they start crumbling, the insulation disappears. This may damage the cast iron and they do in this case have to be replaced.

How do I choose the size of fireplace?

Too large can cause problems just as too small can. A stove that’s too small will not be able to heat the room adequately. However, if you buy a stove that’s too big in relation to the room, you will continuously have to cut the air supply to keep the room temperature down. This can cause damage to the fireplace just as much as over burning the fireplace. For most South African houses that have poor insulation work on 10m² per kilowatt output.

Can I install the fireplace myself?

Yes you can but check if this affects your guarantees.

Radiant or Convection stove?

The radiant stove concentrates the heat around the stove itself, while the convection stove distributes the heat out into the whole room. It also depends on how well insulated or draughty your home is.

The glass in my fireplace has cracked. What has happened and can I replace it myself?

Generally, glass can crack if the wood is against it, if it has been bumped or the glass clips are too tight. You can replace the glass yourself by buying the correct materials.

How wide should the diameter of the chimney be?

Different fireplace use different size flue pipes. If installing in a brick chimney a starter flue of ± 3m is recommended. This flue should also be insulated with a good ceramic insulation.

There is not enough draught in the chimney. What can I do?

If the temperature is too low you might experience tarry soot in your chimney. The combustion temperature will be too low if not enough air is supplied compared to the amount of wood. This can lead to smoke collecting in the firebox. If there is no cowl on the chimney, fitting one could solve the problem and increase the draft.

Smoke is coming out in my room when I open the door. How do I avoid that?

Do not open the door before the wood is burned all the way down to embers. When opening the door, a lot of cold air will get in contact with the flames which may cause smoke inconveniences. If you have to open the door before the wood is burned to embers, this has to be done carefully. Let the door stand on a 2 cm gap for a moment before opening it completely. Another reason might be poor draught conditions.

Where do I buy my spare parts from?

You can buy spare parts at any specialized shop selling the brand you have chosen. If you have some doubts about the type of stove you have purchased, you may take a picture of the stove and send it to us. All parts of the stoves are normally replaceable. Be sure to check the various guarantees on outer casing and inner firebox.

There is soot in my chimney – how did that happen?

If the temperature is too low you might experience tarry soot in your chimney. The combustion temperature will be too low if not enough air is supplied compared to the amount of wood. Tarry soot is easily recognized as a brown sticky coat. Supply more secondary air or more wood to increase the temperature. A stove pipe thermometer placed on the lower part of the flue pipe will indicate if the air supply is correct. The flue gas temperature must be approx. 250 degrees Celsius. If the temperature is considerably lower, tarry soot may be created in the chimney. If the temperature exceeds 250-300 degrees Celsius the inside parts may become super heated.

How do I remove soot from the glass door?

You can clean the glass with Glass Cleaner. This must be done when the stove is cold. If heavy soot build-ups appear, use treble ammonia water to clean the glass. Another option is to dip a paper towel in water then into the fine white ash within the fireplace when the stove is cool. Then wipe this on the glass. It forms a non abrasive paste that will remove the soot with some rubbing. Once the soot has been dislodged simply wipe clean with another damp piece of paper towel.

The glass in my fireplace is full of soot – what could be wrong?

Soot will appear on the glass if the combustion temperature is too low or if the lighting period is too short. When lighting the stove a lot of air must be supplied to warm up the chimney. Open the riddling grate and the air controls. If necessary, open the door a bit to supply as much air as possible. When the kindling has turned to embers, dry wood is supplied. Plenty of air must still be supplied. The combustion is now controlled by the primary or secondary air controls. Moreover, the combustion temperature is increased by supplying more secondary air. Besides wet wood, poor draught conditions may cause sooty glass.